We currently only deliver within the UK.
Standard Delivery: All deliveries under £100 are charged at £3.95. We send all our items via a signed for/tracked service. Orders will usually be received within 3 - 4 working days*
Free Delivery: We offer FREE delivery to UK addresses for orders over £100 (Standard Delivery).
Next Day Delivery: If you require your order sooner, then please email us before you order and we can confirm costs.
* We use external companies to deliver your orders, so unfortunately we can not guarantee a delivery time, unless you have emailed us to arrange a next day service.
Returns, Refunds and Exchanges
We hope you love your purchases from Creative Brides Wedding Shop, but if you are unhappy with any item/s we’re happy to offer you a full refund (excluding postage & packing fees, unless the item is deemed faulty). The item/s must be returned to us in its original, unworn condition within 7 days from the date of delivery. I’m afraid we can’t reimburse your return postage and we strongly recommend that you use a Signed For, Insured service. We can’t be held responsible for any items that do not reach us.
For ease, please include the returns slip, which was included in your original delivery. Alternatively to arrange a refund please email us with the following information:
- Full Name
- Email Address
- Phone Number
- PayPal Transaction ID (if this is your payment method)
- Details of the item/s you'd like to return
- Return Reason
Returns Address: Creative Brides, 2nd Floor Johnsons, The Broadway, Crowborough, East Sussex, TN6 1DE
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).
Exchanges: If you wish to exchange an item, there will be an additional delivery charge which is discounted to £2.99, unless a mistake on our part (doh!).